About Cloud10
With over 17 years of IT industry experience – we’re a mature, well established and trusted strategic technology partner to a wide range of organisations and in-house teams.
Who are
Cloud10 ?
Cloud10 was formed 17 years ago starting with only a handful of customers, compared to over 100 we have now. Some of our original customers still work with us with us today, which is a testimony to the importance we put on customer service.
We founded Cloud10 wanting to set ourselves apart from other IT companies and prove that you don’t have to make a choice between decent IT support, or paying through the nose for it. We wanted our customers to have their (IT) cake and eat it, so to speak.
Over the years we’ve gone from strength to strength growing our range of services and products to be more than just an IT company, but a well rounded and trusted IT partner that can support your business with any IT challenges that might come your way.
Our Vision , Values & Culture
What makes us different?
Our mission
To smartly and efficiently deliver reliable, secure solutions that meet customer needs using forward-thinking technology.
Our vision
- To be the best
- To deliver a service to all customers that is second to none
- To be a great place to work with happy staff who love what they do
- To be a huge benefit and value to our customers
Team-working
Work together to achieve the highest standards whilst having fun and helping others to learn and grow.
Excellence
Be engaging. Take time to complete tasks properly. Question constructively. Help others to be excellent.
Efficiency
Share knowledge, plan thoroughly, anticipate to prevent problems, communicate in a helpful way.
Can-do, will-do
Go the extra mile. Approach tasks and problems in a positive way. Never give up – we always succeed!
Certifications
Cyber
Essentials
ISO
27001
ISO
9001
Microsoft
Solutions Partner
Cloud10 takes cybersecurity seriously and is proud to be Cyber Essentials certified. This certification reflects our commitment to maintaining a high standard of security and data protection for our clients. With the ever-increasing threats in the digital landscape, we have taken proactive measures to ensure the security and integrity of the systems and data entrusted to us.
Cloud10 is proud to have achieved ISO 27001 certification, highlighting our unwavering commitment to information security and data protection. This prestigious certification is audited yearly and recognises our rigorous approach to safeguarding sensitive information and maintaining the highest standards of security practices.
ISO 27001 certification ensures that we adhere to a comprehensive framework for establishing, implementing, maintaining, and continually improving an information security management system. It underscores our dedication to protecting the confidentiality, integrity, and availability of our clients’ data, ensuring that their information remains safe and secure.
Cloud10 proudly holds ISO 9001 certification, a testament to our unwavering commitment to quality management and customer satisfaction. This certification reflects our dedication to delivering exceptional IT and cloud services that consistently meet and exceed our clients’ expectations.
By adhering to the ISO 9001 standards, we have established a robust framework for managing our operations, ensuring efficiency, reliability, and continuous improvement in all aspects of our service delivery.
As a Microsoft Solutions Partner, Cloud10 is proud to have a close collaboration with one of the world’s technology leaders. This partnership underscores our commitment to providing our clients with Microsoft-based solutions that drive efficiency and productivity.
Our partnership with Microsoft enables us to deliver seamless, high-quality solutions, ensuring our clients can thrive securely in the digital age with confidence using Microsoft’s extensive suite of products and services.
The North West's highest rated
Managed Service Provider
Check out our 650+ (and counting) 5-star Google reviews.
The staff are always really friendly and helpful, and quick to respond to requests - and importantly never make me fee like I'm asking a daft question (even though I'm sure I am!)
The Cloud 10 team are always on hand and responsive with anything I need help with, the guys are always so polite and always check in!
The staff here are excellent. Phone ,emails all answered quickly and responded to in a timely manner . All very friendly and helpful. Great firm to deal with . Thanks everyone as I am useless with tech and you have saved my life a few times . Cheers
We have just started using this company and I have been very impressed with their efficiency and customer service. Highly recommended.
All the staff at Cloud 10 are always super helpful and quick to respond. They are professional, responsive and friendly and have always managed to help with any issue I've had. I've never had a bad experience working with them and would highly recommend!
Thank you so much to Owain from Cloud 10 for sorting out my Word fonts issue. My colleagues and I had tried many times to resolve, but had been unable to. All Cloud 10 staff are very professional, friendly and respond promptly when we have any issues at our company. Thanks again 😊.
Again happy with the service Cloud10 gives! Nothing is too much trouble! Sorted out in quick time! Highly recommend! 🙂
The team were extreme prompt, helpful and put my mind at ease when there was suspicious activity on my account
Cloud 10 are fantastic. They provide our IT support services at my work and whenever I contact them, they great the job done within minutes. They’re super efficient while still being friendly and how they manage not to laugh at my basic questions I’ll never know! Thanks Cloud 10!
Alaways amazing customer service - people are polite and helpful and very thorough 🙂
Quick response from Max made sure I could get back on my computer quickly and back work thank you for the help!
Very great service, they were quick to answer and resolve issues in a timely manner by providing as much information as possible. Would recommend!
Cloud10 have been our IT partner for many years. They are helpful, friendly and always work with you to find a solution. They are quick to respond and in most cases can fix your problem there and then over the phone with minimal disruption.They offer affordable and flexible solutions with service that goes above and beyond.I would not hesitate to recommend Cloud10 to other businesses.
We rely on Cloud10 for all our IT needs, and I can't recommend them highly enough. Their team is exceptionally efficient, providing fast and reliable solutions whenever we need them.
Tommy replaced my laptop that broke really quickly, would recommend to a friend
Cloud10 is an excellent and fast internet provider. Their team is always ready to assist, and the staff is incredibly polite. Recently, Matthew handled my inquiry, and the issue was resolved promptly. Thank you!
We use Cloud10 throughout our company and each time it is perfect. They resolve any issues we have and explain how to prevent it happening again.
They always answer the phone quickly and have a professional, friendly & capable team. Thanks for all your help with my myriad of problems!
Cloud10 have always been such an efficient, useful service will staff that are very knowledgeable and friendly. They solve problems brilliantly and quickly! Honeslty, a pleasure to work with
Always do a great job, worked with them for years now - very responsive and easy to chat to.Recommend.
Speedy and friendly response with my IT issues and dealt with in a professional manner
Great guys, always easy to get hold of and they always get me out of a pickle because I'm a techno dinosaur !
Tommy was great at assisting with my technical issued and sorted the problem quickly.
Cloud 10 provide us with a 5* level of service. All our calls are answered quickly with somebody on the line ready to help straight away. There is a very commendable high level of patience displayed when supporting our tech woes. Highly recommended!
We just start using their IT services, very economical prices and very quick response to call and fixed straightaway.
Very quick prompt professional service - great team and very helpful Tommy in particular 😊
Brilliant service from Yasir today. Cloud10 always have a quick and efficient service, solving issues at the click of a button and never impeding on the working day.Forever the professionals, thank you.
We use Cloud 10 for our work IT support, the team are always so helpful and professional. I would highly recommend them to any business, they are so knowledgeable and supportive.
Great service, fixed my issue very quickly. great friendly people and have fixed previous issues with ease.
Excellent service as always the young man understood what I needed as sometimes I'm a bit of a novice with IT issues. He sorted it immediately . Highly recommended
Alex was super helpful when I called with an issue this week! He was able to log into the desktop remotely and solved it on the spot for me. Always great service with Cloud 10
Great service - was having log in issues - Max emailed me with a number , spoke to him on the phone and all reset and back working again so very pleased -
Speedy and efficient response to PC issues. Always resolve issues first time every time. Would highly recommend their services.Additionally this company appears to positively support their workforce by asking for feedback to be sent directly to support staff.
An excellent service with very helpful staff who respond promptly and quickly resolve queries. I highly recommend Cloud 10!
Many thanks to Yasir for sorting out the problem that I was having in accessing one of my work email inboxes. The verification back up telephone number on the account, was that of a previous member of staff and was no longer in use. I was unable to gain access to change it. My request was dealt with very quickly and efficiently. The help and support I received from Cloud10 is deeply appreciated.
We are working with Cloud10 for our IT needs. We are very satisfied and happy to collaborate with them. They are open minded and very understanding. They also reply fast to our request. We recommend them!
Called a few times in the past. Always nice on the phone and quickly fixing any issue. Very skilful team. Specifically today I dealt with Owain. Great job!
Cloud10 are the best IT company for our business. Always available to deal with any issue quickly and efficiently. We find that every one of the team at Cloud10 are friendly and knowledgeable. Would highly recommend
I was stranded at home due to the snow but Cloud 10 were very patient and had me up and running in no time! Very impressed, clear instructions so I could actually do some work!
Great service! Quick to answer the phone, super friendly and always resolve any issues the same day.
The go-to business for all your IT solutions! I've been working with the team for well over a decade. The support, knowledge and communication has never been better. IT frustrations can really hold you back in your work, but knowing there is always someone available to get you up and running is priceless.
By far the best IT support I have come across.The guys at Cloud10 are efficient, friendly and helpful every time. Any issue we have ever had is solved right away and I am always thankful to be able to call up and get a resolution in minutes. This is invaluable on a busy day or when I am working from home. Special thanks to Josh, Jack and Owain who have helped me in the past.Big thanks to the team and please know you are all very much appreciated by me and my colleagues.
Cloud10 are literally 10 steps ahead of any pother IT business I have ever come across. The team are genuinely helpful, go above and beyond to meet whatever business needs you may have. I have worked alongside Cloud10 for the last 10 years and they have always been and continue to be the best in the business. Such lovely, professional individuals. They can fix or create anything you ask them to. Fantastic business with brilliant individuals within it.
Cloud10's Faces
Nick Leidecker
Managing Director
James Cain
Technical Director
Ant Lomas
Finance Manager
Chris Drew
Support Service Manager
Connor Nealen
Service Desk Manager